Now that we have identified prospects, we feel more confident about making the time and effort to approach them. We believe that these...

One of the first sales training programs in my early years as a rookie salesman involved “The Sales Cycle.” Without a doubt, learning...

It was 9th grade at Niu Valley Intermediate School where I took a course in public speaking. Somehow even at that tender age, I had a...

Companies are successful because they consistently forecast what is ahead. No one can see the future, but we learn in business to use...

Earlier, I recounted the difficult situation facing Ocean Park when I joined the park in 2000. Consecutive years of losses in the late...

Throughout my career, my ambition was to work hard and someday be a boss, be a leader. However, I also realized early in my career that...

As I began my career over 40 years ago, I really was not aware of my strengths or weaknesses. I was only aware of being young,...

Today, I want to digress a little from stories that talk about business, selling, and buying. My career of over 40+ years in tourism and...

It is not possible to identify all the emotions that surround us in our daily lives, there are too many. Perhaps some obvious ones are...

Let’s continue this discussion on emotions. There are many, many emotions that affect us in our daily lives at work and at home. These...

Previously, I wrote about an incident at a travel agency that prompted me to develop a presentation titled “SELLING AND BUYING IS...

Pride is a word that can be misinterpreted or misdefined. We hear this word very often but on many occasions, it is used in passing and...

I remember being taught very early in my career that supervision is a must in managing people because everyone needs to be supervised. ...

Thank you for taking the time to follow my blog and reading the various articles that I have written. There is more to come and I hope...

We have all heard of the term Key Permanence Indicator (KPI), a management tool to measure performance and productivity. Plainly, these...

Some time ago, I had an eye-opening experience that prompted me to develop a presentation titled “Selling and Buying is Emotional.” ...

In the early 1970s, computerization arrived for hotels in Hawaii where I began my career. For those of us who remember the earlier days...

Successful Leaders in business understand and value the importance of the team, the entire team. While the main goal in business is to...

In everyone’s career, we look for a chance to compete with a giant. It is a challenge that produces adrenaline, drives interest,...

It is said that an important leadership quality is “seek first to understand then be understood.” Initially, it was difficult to accept...