Throughout my career in hotels and attractions, I have contributed to various “management trainee” programs.   It was a pleasure and an...

As the introduction of Whiskers approached, the anticipation and excitement grew stronger and stronger.  We could all sense a crescendo...

Coming up with the name “Whiskers” for our sealion mascot was not easy but in the end, it seemed so obvious.  There were many...

When I started at Ocean Park in 2000, one of the initial questions I asked was why the park did not have a mascot.   The park did not...

A fundamental fact about tourism is that it encompasses many diverse cultures. This is because tourists come from all over the world and...

My father who was also a salesman, told me often, never to pick a fight with someone bigger and more powerful.   The result would not be...

In my blogs, I have been sharing many experiences from my time at Ocean Park Hong Kong.  This is because those were perhaps the best 15...

When I reflect on my professional career which spans over 40 years, one of my utmost joys other than my achievements is being able to...

Earlier, I recounted the difficult situation facing Ocean Park when I joined the park in 2000. Consecutive years of losses in the late...

In everyone’s career, we look for a chance to compete with a giant. It is a challenge that produces adrenaline, drives interest,...

It is said that an important leadership quality is “seek first to understand then be understood.” Initially, it was difficult to accept...

I learned many lessons at Ocean Park. One of the biggest lessons was changing the mindset and transforming beliefs in the minds of...

In my articles, I try to share experiences and lessons that I have learned in sales, management, and in life. One’s professional, as...

There are many words in our vocabulary (in English or any language) that frighten us and conjure up terrifying images in our minds. One...

Ocean Park had a fabulous 15 years from 2000 to 2015. It turned red ink into black ink beginning in 2001. 2003 would have continued...

On opening night, I was standing outside “The Underworld” Haunted House and watching a crowd line up for this new experience at the Park....

Fortunately, we had an entertainment director and a CEO who were very keen, and we supported each other to promote the idea further, to...

The urgent goal at Ocean Park in year 2000 was to get out of the red and into the black as quick as possible. Above all, to stop the...

After the situation analysis, I sat down at my desk and wrote down three goals on a piece of paper. This would be kept in the lower...

It was quite a simple answer. The Park was bleeding red and needed to be in the black as soon as possible. Tomorrow would be nice. ...